Privacy Policy

Your privacy is important to us. This Privacy Policy explains how The Art Box (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website (theartbox.co.uk), make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of personal information when you use our site or submit a form:

Full name and contact details (email address, phone number, postal address)
Billing and shipping information
Communication preferences and enquiry details
Technical data such as IP address, browser type, device, and usage patterns

2. How We Use Your Information

We use your information to:

Process and deliver your orders or brochure requests
Respond to enquiries and provide customer support
Send updates, offers, or marketing content (only if you have opted in)
Improve our website, services, and user experience
Comply with legal obligations or resolve disputes

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Your consent (for marketing communications or optional data)
Performance of a contract (to fulfil an order or provide services)
Legitimate business interests (such as service improvements or fraud prevention)
Legal compliance (where required by applicable law)

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and improve content relevance. You can adjust your browser settings to block cookies, but some site features may not function properly if you do.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

Trusted service providers (e.g., payment gateways, delivery partners, or analytics tools)
Legal authorities when required by law or to protect our rights

All third parties are required to maintain strict confidentiality and process your data securely.

6. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, or resolve disputes. When no longer needed, data will be securely deleted or anonymised.

8. Your Rights

Under applicable data protection laws (including the UK GDPR), you have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request data portability
Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any linked sites you visit.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we learn that a minor has provided us with personal information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:

Address: 20–22, Wenlock Road, London, England, N1 7GU
Phone: 0203 480 7043
Email: info@theartbox.co.uk